Information we collect

When you enquire or opt in to SMS, we may collect your name, phone number, email address, enquiry details, appointment preferences, message content, delivery status and consent or opt-out records.

How we use it

We use this information to respond to your enquiry, answer questions, arrange or remind you about a screening or appointment, provide requested follow-up, keep an accurate communication record, improve our service and meet legal or regulatory obligations.

Our mobile-information commitment

SmilesHQ does not sell or rent your mobile information. We do not share or transfer your mobile number, SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

We may use trusted service providers only as needed to operate our communication systems, deliver messages, maintain records or support the services you requested. Those providers may use the information only for the service they perform for us or as required by law.

Your choices

SMS consent is optional. Reply STOP at any time to opt out and HELP for assistance. You may also call (02) 4062 0705. Choosing not to receive SMS does not affect your ability to receive dental care.

Security, access and retention

We take reasonable steps to protect personal information and retain it only for as long as needed for the purposes described above or required by law. You may contact the practice to ask about access or correction. Avoid sending urgent or highly sensitive health information by SMS; call 000 in an emergency.

More information

This notice supplements the practice's broader Privacy Policy. The terms governing our SMS program are available in the SMS Terms & Conditions.